We always want you to be happy with your Rūh order. If, however, your piece arrives damaged, defective, incorrectly stitched, or there is an issue from our end, please reach out to us within 48 hours of receiving your order with clear photos or videos of the concern.
We’ll be happy to review the issue and, if it is from our end, arrange a suitable return, replacement, or refund.
Please note that returns cannot be accepted for change of mind, colour or style preferences, or an incorrect size selected while placing the order.
